New Reviewer

Customer Service BAD - Stealth Cam COMMAND Upgrade info

Weeks trying to talk to someone - NOT A CHANCE. If they did answer I was transferred and no one ever picked up. NOT EXAGERATING - HOURS ON HOLD each time I called. NOTE: Their directions on upgrading your cell camera is WRONG - for the STC - GXATW it says on step # 14 to leave the selector switch on TEST but you actually need to switch to ON so the INITIALIZING MODEM begins to run. Then it will complete new upgrade set up and you can sync with your new APP. So SAD there's no help with this....these things cost MONEY!!!!!!!

User's recommendation: Find a friend who has one.....a smart friend. Customer Service does not exist at this place.

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ID
#2252965 Review #2252965 is a subjective opinion of poster.
Product
Stealth Cam Camera
Pros
  • Great product
Cons
  • No customer service
Preferred solution
Let the company propose a solution
New Reviewer

Poor customer service

I cannot find my operator's manual nor is it posted on their website. I wrote to them a week ago and never received a reply. I tried calling today but nobody answered. After listening to ten minutes of irritating music I gave up.

User's recommendation: Do not buy from this company.

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ID
#2231219 Review #2231219 is a subjective opinion of poster.
Location
Plains, Montana
Preferred solution
Deliver product or service ordered

Cancel service

Camera sucked . Customer service sucked even worse!

User's recommendation: Don’t buy !!!!!

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ID
#2230483 Review #2230483 is a subjective opinion of poster.
Location
Hickory, North Carolina
Product
Stealth Cam Camera

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Customer service and warranty

I purchased a camera Model STC-TS16K around February of this year. It worked for roughly 2 months and went down. Didn't get around to contacting the company until today. Called company and they gave me the option of them calling me back or to wait on the line. I opted for the call back. A gentleman called me back and inquired about my problem. I explained the problem and he described to me how to do a "Hard Reset". It didn't work so he said that they would replace it for me if I paid the shipping of the new camera and the return of the old camera.I agreed. He told me he was having computer problems and to please hang on. He then hung up on me. I waited for a return call and NOTHING. I called back and once again opted for the call back. This time a woman called me back. I explained the situation that had happened with the previous call. She told me that they wouldn't replace it but they would give me either a 40% or 50% discount depending on if I wanted to return the old one or not. She then told me the nearest camera that they had would cost me around $160 AFTER the discount! I only paid about $130 for the broken camera!!! They sell you "refurbished" cameras but they don't do repairs! What a RACKET! Sell low quality product that lasted 2 months and then wont repair but try to sell you another one! I bought this camera to try a better quality one than the $20 Walmart junk that I have used before. Oh, and the second call ended with her pulling the "Can you hear me now?" routine..

User's recommendation: Dont buy expensive junk! Warranty and customer service SUCKS.

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ID
#2230120 Review #2230120 is a subjective opinion of poster.
Product
Stealth Cam Camera
Loss
$130
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No help what so ever!!!

My camera wont work so I called them was put on hold for over an hour and hung up no emails back and Im pay 20$ a month for it not worth it

User's recommendation: Don’t buy their cameras they suck and so do they.

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1 comment
#1942934

hours and hours on HOLD - NO HELP found!!!!!

ID
#2215470 Review #2215470 is a subjective opinion of poster.
Product
Stealth Cam Camera
Pros
  • Junk
Cons
  • No customer service
  • Terrible wireless interface
  • Customer service horrible
Loss
$60
Preferred solution
Fix my camera

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Impossible to reach customer service

Update by user Oct 07, 2020

I am now contacting Amazon.com to return the product for a refund and since I can't log into AT&T to cancel my monthly fee for the data card, I'll start disputing the charge on my creditcard invoice.

Original review posted by user Oct 07, 2020
I registered my wireless card through StealthCam and now I am unable to reach customer service ... a 45 minute wait, and then they say I need to be re-routed to another number. This happened twice, and now I'm beyond frustrated. I would give a negative 5 star review if that was possible NEVER purchase anything from this company. You've been warned. Thanks for reading. George Carnation, WA

User's recommendation: Stay Away from Stealth Cam or the gsm company.

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3 comments
#2041354

Stealth has no repair service nor repair service subcontractor. If the camera is under warranty they will replace it.

Have 4 barely past one year warranty and the on/off switch quit on 2 (one Stealth one Muddy)and a third (Muddy) has same problem off and on.

Customer service essentially said “too bad so sad - pitch them” If under warranty, they want the original purchase receipts or invoice to replace it. There should be a warning on packaging advising that you need to keep your receipts.

#2064218
@PissedConsumer2041354

i spoke to supervisor Mr ray o and ask him to send right card reader for stealth cam for I phone which never was in the box he refused it and he wants me to buy it for 40$ plus shipping which should be in the box at the first place ..!!! it is so disappointing

#1942938

YOU WOULD THINK SOMEONE CARED ABOUT CUSTOMER SERVICE - WRONG!!!

View more comments (2)
ID
#2214207 Review #2214207 is a subjective opinion of poster.
Cons
  • Terrible customer service
  • Terrible wireless interface
  • Terrible setup instructions
Loss
$600
Preferred solution
Let the company propose a solution
New Reviewer

Unhappy

Camera is good. But customer service is non existent. After the free month it locks you into a $20 month service and the app wont let you change it. Unable to reach a person to help.

User's recommendation: Cancel right after the free month.

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1 comment
#1932742

I'm having the same problem, camera is good, after the free month it quit working, on the command App under cellular settings, LAST SYNC it states in red NO sync in the last 5 day. I tried and tried calling, no luck and i sent several emails, no response.

ID
#2209655 Review #2209655 is a subjective opinion of poster.
Cons
  • No customer service
Loss
$15
Preferred solution
Price reduction
New Reviewer

*** *** way of trying to talk to snyone

I've been on the phone for 3 plus hours just to talk to someone I picked all the options right waited a hour they transferred me to someone else and waiting another hour and still waiting this is bs and im really starting to turn away from stealth because of this reason
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1 comment
#1932758

I’m guessing everyone who has one is having the same problem. That might be why it’s such a long wait on the phone.

I tried emailing a week ago with no response. Your right total BS

ID
#2204561 Review #2204561 is a subjective opinion of poster.
Pros
  • Junk
Cons
  • Customer service horrible
  • Junk
Loss
$40
Preferred solution
Let the company propose a solution
New Reviewer

Inadequate Customer Service

Will not answer phone or email. Cameras are junk!!Buy another brand! Buy another brand! Camera will not take daytime pictures. Customer service lines places on hold saying 64 minute wait, goes to 45 minutes, then to 88 minutes.
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ID
#2186548 Review #2186548 is a subjective opinion of poster.
Product
Stealth Cam Camera
Pros
  • Junk
Cons
  • Junk
Loss
$170
Preferred solution
Let the company propose a solution
New Reviewer

SD card reader not working

Why can't i just get a sd put it in record and review footage.tried a shc 16 g card and i just can't get the cards to work on my cam or computer.ugh.
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ID
#2110474 Review #2110474 is a subjective opinion of poster.
Loss
$65
Preferred solution
Exchange for a better one

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Bought 2 model STC-PXP24NGX from Walmart about 2 years ago. Had problems setting up the cameras , but figured it was me not understanding everything. Finally got them to work, but they took very poor quality pictures, and sometimes would take 5-9 pictures of the same...
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ID
#2109786 Review #2109786 is a subjective opinion of poster.
Product
Stealth Cam Camera
Loss
$150
Preferred solution
Let the company propose a solution

Scam!

I purchased two game cameras from rural king that included a rebate check. AND the rebate check bounced at my bank, costing ME $20 MORE than the rebate check! AND, the cameras SUCK. (Card reader issues, lots of false photos, low quality images)

User's recommendation: NEVER purchase.

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ID
#2087790 Review #2087790 is a subjective opinion of poster.
Location
Wentzville, Missouri
Product
Stealth Cam Camera

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Stealth Cam Customer Service

Of the several products our hunting club has from this company the cameras frequently malfunction and their customer service is the worst

User's recommendation: Never purchase products from them!

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ID
#1998581 Review #1998581 is a subjective opinion of poster.
Product
Stealth Cam Camera
Loss
$75
Preferred solution
Deliver product or service ordered
New Reviewer

No after hours call center

2 brand new cameras both won't quit taking photos the motion sensor is either not working or way to sensitive very disappointing
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ID
#1699685 Review #1699685 is a subjective opinion of poster.
Location
Saint Paul, Alberta
Product
Stealth Cam Camera
Reason of review
Damaged or defective
Loss
$284
Preferred solution
Let the company propose a solution
New Reviewer

Your customer service sucks!

I have had this camera for several weeks but have been unable to set it up. You can forget about help from them ….impossible to get a setup person. I'm sending this pos back.....
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ID
#1683342 Review #1683342 is a subjective opinion of poster.
Location
Millry, Alabama
Reason of review
Poor customer service
Loss
$250
Preferred solution
Full refund