New Reviewer

Service

Long-wait time. The Gentleman couldn't have been nicer. Wanted to get prices on more than 3 cameras.
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ID
#3170577 Review #3170577 is a subjective opinion of poster.
Location
Andalusia, Alabama
Preferred solution
Price reduction

Poor Support

I had an issue with a Fusion camera. I couldn't find any information on Stealthcam's website. Support as listed on their website is vague at best. You can call the number listed, but plan on hours of waiting on hold.

User's recommendation: Product is good. Support is terrible.

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ID
#3166311 Review #3166311 is a subjective opinion of poster.
Location
Saint Marys, Ohio

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Verified Reviewer
New Reviewer

Infomration for others

Stealth cam offers a 30-day trial; however, I was billed for $20.00 unlimited and then another $43.30 for second camera. Each time I have called, it is about a 1 hour before wait before being assisted. DO NOT give them your card number. No refund is their policy. Very poor customer service. Having to work with BB to get some type of support. Will not use any of their products going forward.

User's recommendation: stay far away. Company is a joke.

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ID
#3130426 Review #3130426 is a subjective opinion of poster.
Pros
  • Price point of device
Cons
  • Customer service
  • Billing
  • Command application
Loss
$60
Preferred solution
Full refund
New Reviewer

Broken camera

Worst customer service ever. New camera worked for a week and shut down and cannot get in touch with anyone to warranty the camera.
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ID
#3107956 Review #3107956 is a subjective opinion of poster.
Location
Baton Rouge, Louisiana

Customer service

Was sent email to do a required update. It made the cam a brick. Since it was 1 year and 3 days old, and I no longer had the receipt so they would not cover it under warranty. Spent 2 hours on hold just to talk to a rep. Cam worked fine until the required update. Also had to be at cam to do the bad update. Couldnt do it remotely.

User's recommendation: Don’t buy stealth.

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1 comment
#2095613

having same issue

ID
#3090500 Review #3090500 is a subjective opinion of poster.
Location
Chestnut Hill, Massachusetts
Product
Stealth Cam Camera
Pros
  • Cheap
Cons
  • Terrible customer service
New Reviewer

Poor quality

Setup screen so small I can't read it with my glasses on and I bought one last year that drains the batteries in hours

User's recommendation: Try it as soon as you buy it.

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ID
#3045269 Review #3045269 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$6500
Preferred solution
Let the company propose a solution
New Reviewer

Customer service is very poor

Customer service never answer's the phone. I have called (9) different times with no answer after waiting for really long times. Once I remained on the phone holding for over an hour and finally gave up. I also sent emails asking them to call me back with no return phone call and no read receipt. The camera's and plans are no good if customer service is poor!! They messed up my billing. I have (3) camera's and wanted the $50.00 plan but instead have (2) of my camera's on the $20.00 ($40.00 per month) and (1) of my camera's on the $50.00 plan. My total billing from them is $90.00 per month and it should be $50.00 per month. They wont answer the phone so this can be sorted out.

User's recommendation: Do your homework and start with a company that has the best customer service first and them choose a camera/plan from that company. DO nt make the mistake that I did and base your entire decision on camera's and plan cost.

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ID
#3036631 Review #3036631 is a subjective opinion of poster.
Product
Stealth Cam Camera
Pros
  • Works good
Cons
  • Customer service is the worst you could ever encounter
Loss
$40
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Horrible Customer Service

Everyone time you need to speak to someone its a 2 hour wait. A lot of the updates they push out cause issues and you have call the and wait 2 hours and 50% of the time they need to escalate to someone else.

User's recommendation: Don’t buy.

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ID
#2990990 Review #2990990 is a subjective opinion of poster.
Preferred solution
Add more customer service reps. You obviously need them. I have 5 of your cameras and will start to switch to a competitor if customer service doesn’t improve

No Customer Service, plan is not a plan

Over charged my credit card 50% over monthly plan claiming overage usage. That makes no sence, my batteries were dead no pics for last 2 weeks the plan was for 650 pics, i might have got around 100 but they charged me for an overage. Appearently it doesnt matter what plan you have if an animal or person runs circles around your camera your paying overage charges. I cannot get any customer service, I deleted the camera and Plan but can't remove Credit Card information and cant get any customer service to answer the phone or emails to remove my credit card information. Stay away from this service.Stay away from this service.

User's recommendation: Call customer service if you cant get them dont buy it.

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ID
#2983581 Review #2983581 is a subjective opinion of poster.
Location
Virginia Beach, Virginia
New Reviewer

Customer service

terrible customer service!! double billed me and they dont return emails, put me on hold 2 days in a row. 30 minutes 1 day, i finally hung up. called repeatedly today only to get a busy signal. am on hold for thirty minutes now as i write this review. PATHETIC CS

User's recommendation: Great cameras,terrible customer service. Avoid Stealthcam!

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ID
#2969889 Review #2969889 is a subjective opinion of poster.
Pros
  • Great trail cameras
  • Great cameras
  • Great product
Cons
  • Impossible to get a hold of customer service
Loss
$40
Preferred solution
A credit to my card for the double billing
New Reviewer

Terrible Customer Service!!

Trying to upgrade a Stealth Cam Card Reader for my Iphone. The app store says the delevoper must upgrade product! I would not buy anything from this company.........

User's recommendation: DO NOT BUY STEALTH CAM PRODUCTS! TERRIBLE CUSTOMER SERVICE.

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ID
#2960091 Review #2960091 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

NO customer service help!

Camera worked fine the first hunting season but when tried to set it up for up coming hunting season it would not connect to the network. I tried calling CS numerous times (always busy) and I even sent an email with NO Reply after 3 weeks of waiting. I wasted $300 on Stealth camera!

User's recommendation: Don't buy Stealth cam products!

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ID
#2940567 Review #2940567 is a subjective opinion of poster.
Location
Akron, Ohio

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Verified Reviewer
New Reviewer

Im pissed

I have been tryng to contact Stealth Cam for weeks now. I keep getting put into the hold cycle and no one ever picks up. Online Chat wasn't working either. This company sucks.
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1 comment
#2069848

I've been trying for 2 months..nothing. left emails and even called gsm and was able to leave one message...nothing.they still take money out of my account but cameras not sending pics..

ID
#2904361 Review #2904361 is a subjective opinion of poster.
Location
Pensacola, Florida
Preferred solution
Someone to contact me.

Very poor customer tech support

Stealth Cam - Very poor customer tech support
Stealth Cam - Very poor customer tech support
Have tried to contact tech support to resolve a problem with my Fusion Stealth Cam. Multiple times stayed on hold for over one hour and still did not get through. Any assistance would be greatly appreciated.
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ID
#2899447 Review #2899447 is a subjective opinion of poster.
Location
Atlanta, Georgia

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Verified Reviewer
New Reviewer

I am getting NO HELP with customer support!

I have been trying to contact customer support for over a month with not one reply. I bought two cameras and only one works. I was on the 30 day trial for the wireless plan and when I tried switch the plan it would not let me switch. I was billed $20.00 for each camera and only one works. calling is no help as I am on hold for an hour with no one answering. every time I call. It would be nice if someone would contact me

User's recommendation: If they can't workout there customer support, I would not recommend!

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ID
#2891554 Review #2891554 is a subjective opinion of poster.
Pros
  • Decent cameras
Cons
  • Customer service horrible
Loss
$40
Preferred solution
Let the company propose a solution