Most helpful review

Customer Service!

Stealth Cam - Customer Service!
Stealth Cam - Customer Service!
Stealth Cam - Customer Service!
I've been calling for days! 50 minutes on hold, nothing! 3 1/2 hours later after calling today i missed there return call. Have emailed several times, with no response! Clearly my only true issue with them is customer service, their nearly impossible to actually get on phone to solve problems with a brand new camera, not connecting. No doubt they didn't forget to draft their monthly charges!

User's recommendation: Buyer beware! Customer service after the sale is a real problem!

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ID
#3821085 Review #3821085 is a subjective opinion of poster.
Location
New York, New York

Love cam

Coustmer service suck they dont call and do not answer phone its crazy waiting to see about warranty

User's recommendation: Coustmer service a joke.

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ID
#3849991 Review #3849991 is a subjective opinion of poster.
Location
Laurinburg, North Carolina

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Verified Reviewer
New Reviewer

They will not call or answer phone

Stealth Cam - They will not call or answer phone
Stealth Cam - They will not call or answer phone
They not call or answer phone it is crazy I love cams but they cant help you over phone wild isnt it

User's recommendation: Lol cam awesome but maybe with need customer service.

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ID
#3847250 Review #3847250 is a subjective opinion of poster.
Pros
  • Great trail cameras
  • Price point of device
  • Works great
Cons
  • Customer service
Loss
$106
Preferred solution
Let the company propose a solution

Horrible horrible customer service and product

Been on hold for two hours. And have tried to get through to the company for the past two days. Have three of these cameras and WILL NEVER PURCHASE AGAIN EVER!!! Been having issues with the cameras updating and sending images to my phone it does neither! *** terrible product

User's recommendation: Don’t buy this product.

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ID
#3837760 Review #3837760 is a subjective opinion of poster.
Location
Hampton, New Hampshire
Cons
  • Does not work
  • Customer service is the worst you could ever encounter
  • Customer service horrible
Preferred solution
Let the company propose a solution
New Reviewer

My stealthcam won't connect

Camera will not connect saying low signal I have try for two days to call but nothing after waiting for over two hours how do I know if it is the camera or your system
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ID
#3837438 Review #3837438 is a subjective opinion of poster.
Location
Morgantown, West Virginia
Loss
$75
Preferred solution
The problem taken care of

No technical assistance

Stealth Cam - No technical assistance
Called customer service and they never answered three times over a hour one pissed off customer because GSM. Llc

User's recommendation: Buy another brand.

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ID
#3834943 Review #3834943 is a subjective opinion of poster.

Lost the fix email that was sent to me

my stealth cam has 3 red lights that come on then they go off, both green lights come on battery light, then network light but account light does not come on you sent the solution to this but lost it. thank you. I do have a current account.
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ID
#3514032 Review #3514032 is a subjective opinion of poster.
Location
Leesburg, Florida

Stealth cam not turning on

Becky took the time to help with my problem when it got technical she sent it to the technical support team.
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ID
#3431119 Review #3431119 is a subjective opinion of poster.
Location
Oviedo, Florida
New Reviewer

Customer service

unauthorized purchases Keep getting products in the mail that I didn't order So I'm calling to look into that and see if there's any merchandise that I'm not paying for or sending me merchandise and charging me
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ID
#3361617 Review #3361617 is a subjective opinion of poster.
Location
Chico, California
Preferred solution
Why do I continue to receive merchandise after authorizing only a single Purchase

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Complete dissatisfaction

Stealth Cam - Complete dissatisfaction
Stealth Cam - Complete dissatisfaction
Stealth Cam - Complete dissatisfaction
Stealth Cam - Complete dissatisfaction
My boyfriend bought FOUR of your Stealth Cam Fusion X trail cams and we are so disappointed with all of them. We received various photos during the fall but now that the snow is on the ground we can see we are missing a lot more activity. I have photos I can send to you showing the tracks in the snow from control pic to control pic BUT NOT ONE NOTIFICATION BETWEEN. Spending $400 on cameras that are missing more than we realize now has left us very frustrated.

User's recommendation: Unless updates are made, do not buy! You will miss more than they capture!

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ID
#3341555 Review #3341555 is a subjective opinion of poster.
Location
Delhi, New York
Loss
$400
Preferred solution
Full refund
New Reviewer

Poor customer service for an even worse camera

My husband and I had purchased three of the muddy brand cellular cameras, they were working amazing. Until we had to do an upgrade. The upgrade took days and the instructions sucked. So we returned the cameras that we were not able to able to upgrade, got different...
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ID
#3332956 Review #3332956 is a subjective opinion of poster.
Loss
$90
Preferred solution
Full refund
New Reviewer

Cameras are not sending pictures one will not sync

Deactivate two cameras change plan they still charge me 50 bucks instead of 20 for two months and counting. One camera won't even sync to phone another camera won't send pics until it sends it's once a day pic you sit on hold forever sometimes 2 hours or more done with stealth cam. 3 fusion stealth cams for sale

User's recommendation: If it says stealth cam run the other way.

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ID
#3287849 Review #3287849 is a subjective opinion of poster.
Location
Santa Clara, California
Cons
  • Poor motion detection and customer service availability
Loss
$450
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Company does not answer phone calls

My stealth cam is hung up in pending and I can't get the company to respond. They had me on hold for 40 minutes. I then hung up

User's recommendation: Don't buy this product.

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ID
#3265994 Review #3265994 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
New Reviewer

Technical have no clue about the products. E.g. how to load firmware onto G45NGMAX

"7. Press the UP button to select the SW UPGRADE menu item" THERE IS NO SW UPGRADE OPTION TO SELECT I bought 2 of G45NGMAX. The time scheduling function doesn't work on either of them. They take pics at random times of day and night when sheduled only to take picx after dark. I called 3 times and eventually got through to technical. None of the 3 employees I spoke to had a solution as to how to transfer the firmware upgrade to the camera. Summer (helpful lass, but without company support||) took 5 mins to try to find an answer, but step 7 isnt possible.

User's recommendation: Buy your trail cams from a company that knows how their products work.

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ID
#3236571 Review #3236571 is a subjective opinion of poster.
Location
Newport, New Hampshire
Loss
$300
Preferred solution
Full refund

Camera stopped working

Could not get camera to synch but after talking to a Technician I was instructed how to fix issue and it did function as they said they were knowledgeable about their product

User's recommendation: They are a Great company.

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ID
#3212643 Review #3212643 is a subjective opinion of poster.
Location
Burlington, North Carolina

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Verified Reviewer
New Reviewer

Cam not working

It want pull up photo so can you help me on getting my camera back up and running. Can you accommodate for time no service
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ID
#3200291 Review #3200291 is a subjective opinion of poster.
Location
Monroe, Louisiana
Preferred solution
Let the company propose a solution

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