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Complete dissatisfaction

Stealth Cam - Complete dissatisfaction
Stealth Cam - Complete dissatisfaction
Stealth Cam - Complete dissatisfaction
Stealth Cam - Complete dissatisfaction
My boyfriend bought FOUR of your Stealth Cam Fusion X trail cams and we are so disappointed with all of them. We received various photos during the fall but now that the snow is on the ground we can see we are missing a lot more activity. I have photos I can send to you showing the tracks in the snow from control pic to control pic BUT NOT ONE NOTIFICATION BETWEEN. Spending $400 on cameras that are missing more than we realize now has left us very frustrated.

User's recommendation: Unless updates are made, do not buy! You will miss more than they capture!

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#3341555 Review #3341555 is a subjective opinion of poster.
Location
Delhi, New York
Loss
$400
Preferred solution
Full refund

Lost the fix email that was sent to me

my stealth cam has 3 red lights that come on then they go off, both green lights come on battery light, then network light but account light does not come on you sent the solution to this but lost it. thank you. I do have a current account.
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#3514032 Review #3514032 is a subjective opinion of poster.
Location
Leesburg, Florida

Stealth cam not turning on

5.0
Becky took the time to help with my problem when it got technical she sent it to the technical support team.
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#3431119 Review #3431119 is a subjective opinion of poster.
Location
Oviedo, Florida
New Reviewer

Customer service

unauthorized purchases Keep getting products in the mail that I didn't order So I'm calling to look into that and see if there's any merchandise that I'm not paying for or sending me merchandise and charging me
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#3361617 Review #3361617 is a subjective opinion of poster.
Location
Chico, California
Preferred solution
Why do I continue to receive merchandise after authorizing only a single Purchase
New Reviewer

1.0
My husband and I had purchased three of the muddy brand cellular cameras, they were working amazing. Until we had to do an upgrade. The upgrade took days and the instructions sucked. So we returned the cameras that we were not able to able to upgrade, got different...
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#3332956 Review #3332956 is a subjective opinion of poster.
Loss
$90
Preferred solution
Full refund
New Reviewer

Cameras are not sending pictures one will not sync

1.0
Deactivate two cameras change plan they still charge me 50 bucks instead of 20 for two months and counting. One camera won't even sync to phone another camera won't send pics until it sends it's once a day pic you sit on hold forever sometimes 2 hours or more done with stealth cam. 3 fusion stealth cams for sale

User's recommendation: If it says stealth cam run the other way.

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#3287849 Review #3287849 is a subjective opinion of poster.
Location
Santa Clara, California
Cons
  • Poor motion detection and customer service availability
Loss
$450
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Company does not answer phone calls

My stealth cam is hung up in pending and I can't get the company to respond. They had me on hold for 40 minutes. I then hung up

User's recommendation: Don't buy this product.

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#3265994 Review #3265994 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
New Reviewer

Technical have no clue about the products. E.g. how to load firmware onto G45NGMAX

1.0
"7. Press the UP button to select the SW UPGRADE menu item" THERE IS NO SW UPGRADE OPTION TO SELECT I bought 2 of G45NGMAX. The time scheduling function doesn't work on either of them. They take pics at random times of day and night when sheduled only to take picx after dark. I called 3 times and eventually got through to technical. None of the 3 employees I spoke to had a solution as to how to transfer the firmware upgrade to the camera. Summer (helpful lass, but without company support||) took 5 mins to try to find an answer, but step 7 isnt possible.

User's recommendation: Buy your trail cams from a company that knows how their products work.

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#3236571 Review #3236571 is a subjective opinion of poster.
Location
Newport, New Hampshire
Loss
$300
Preferred solution
Full refund

Camera stopped working

5.0
Could not get camera to synch but after talking to a Technician I was instructed how to fix issue and it did function as they said they were knowledgeable about their product

User's recommendation: They are a Great company.

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#3212643 Review #3212643 is a subjective opinion of poster.
Location
Burlington, North Carolina

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Cam not working

It want pull up photo so can you help me on getting my camera back up and running. Can you accommodate for time no service
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#3200291 Review #3200291 is a subjective opinion of poster.
Location
Monroe, Louisiana
Preferred solution
Let the company propose a solution
New Reviewer

Service

5.0
Long-wait time. The Gentleman couldn't have been nicer. Wanted to get prices on more than 3 cameras.
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#3170577 Review #3170577 is a subjective opinion of poster.
Location
Andalusia, Alabama
Preferred solution
Price reduction

Poor Support

1.0
I had an issue with a Fusion camera. I couldn't find any information on Stealthcam's website. Support as listed on their website is vague at best. You can call the number listed, but plan on hours of waiting on hold.

User's recommendation: Product is good. Support is terrible.

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#3166311 Review #3166311 is a subjective opinion of poster.
Location
Saint Marys, Ohio

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Verified Reviewer New Reviewer

Infomration for others

1.0
Stealth cam offers a 30-day trial; however, I was billed for $20.00 unlimited and then another $43.30 for second camera. Each time I have called, it is about a 1 hour before wait before being assisted. DO NOT give them your card number. No refund is their policy. Very poor customer service. Having to work with BB to get some type of support. Will not use any of their products going forward.

User's recommendation: stay far away. Company is a joke.

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#3130426 Review #3130426 is a subjective opinion of poster.
Pros
  • Price point of device
Cons
  • Customer service
  • Command application
  • Billing
Loss
$60
Preferred solution
Full refund
New Reviewer

Broken camera

1.0
Worst customer service ever. New camera worked for a week and shut down and cannot get in touch with anyone to warranty the camera.
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#3107956 Review #3107956 is a subjective opinion of poster.
Location
Baton Rouge, Louisiana

Customer service

1.8
Was sent email to do a required update. It made the cam a brick. Since it was 1 year and 3 days old, and I no longer had the receipt so they would not cover it under warranty. Spent 2 hours on hold just to talk to a rep. Cam worked fine until the required update. Also had to be at cam to do the bad update. Couldnt do it remotely.

User's recommendation: Don’t buy stealth.

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1 comment
#2095613

having same issue

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#3090500 Review #3090500 is a subjective opinion of poster.
Location
Chestnut Hill, Massachusetts
Product
Stealth Cam Camera
Pros
  • Cheap
Cons
  • Terrible customer service
New Reviewer

Poor quality

2.2
Setup screen so small I can't read it with my glasses on and I bought one last year that drains the batteries in hours

User's recommendation: Try it as soon as you buy it.

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#3045269 Review #3045269 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$6500
Preferred solution
Let the company propose a solution

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