Stealth Cam Reviews and Complaints | Rating: 1/5 @ Pissed Consumer

New Reviewer

Aug 12, 2022 Timothy C Yvc

They will not call or answer phone

1.0

They not call or answer phone it is crazy I love cams but they cant help you over phone wild isnt it

User's recommendation: Lol cam awesome but maybe with need customer service.

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#3847250

Pros

Price
Price point of device
Works great

Cons

Customer service

Loss

$106

Preferred solution

Let the company propose a solution

Aug 09, 2022 PissedConsumer3837760 of Hampton, NH

Horrible horrible customer service and product

1.0

Been on hold for two hours. And have tried to get through to the company for the past two days. Have three of these cameras and WILL NEVER PURCHASE AGAIN EVER!!! Been having issues with the cameras updating and sending images to my phone it does neither! *** terrible product

User's recommendation: Don’t buy this product.

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#3837760

Location

Hampton, New Hampshire

Cons

Customer service is the worst you could ever encounter
No customer service
Customer service horrible

Preferred solution

Let the company propose a solution

New Reviewer

Feb 11, 2022 Allisha T

Poor customer service for an even worse camera

1.0

My husband and I had purchased three of the muddy brand cellular cameras, they were working amazing. Until we had to do an upgrade. The upgrade took days and the instructions sucked. So we returned the cameras that we were not able to able to upgrade, got different...

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#3332956

Loss

$90

Preferred solution

Full refund

New Reviewer

Jan 25, 2022 Kenneth O Jgz

Cameras are not sending pictures one will not sync

1.0

Deactivate two cameras change plan they still charge me 50 bucks instead of 20 for two months and counting. One camera won't even sync to phone another camera won't send pics until it sends it's once a day pic you sit on hold forever sometimes 2 hours or more done with stealth cam. 3 fusion stealth cams for sale

User's recommendation: If it says stealth cam run the other way.

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#3287849

Location

Santa Clara, California

Cons

Poor motion detection and customer service availability

Loss

$450

Preferred solution

Full refund

New Reviewer

Jan 06, 2022 Robbie R Zzt

Technical have no clue about the products. E.g. how to load firmware onto G45NGMAX

1.0

"7. Press the UP button to select the SW UPGRADE menu item" THERE IS NO SW UPGRADE OPTION TO SELECT I bought 2 of G45NGMAX. The time scheduling function doesn't work on either of them. They take pics at random times of day and night when sheduled only to take picx after dark. I called 3 times and eventually got through to technical. None of the 3 employees I spoke to had a solution as to how to transfer the firmware upgrade to the camera. Summer (helpful lass, but without company support||) took 5 mins to try to find an answer, but step 7 isnt possible.

User's recommendation: Buy your trail cams from a company that knows how their products work.

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#3236571

Location

Newport, New Hampshire

Loss

$300

Preferred solution

Full refund

Dec 16, 2021 PissedConsumer3166311 of Saint Marys, OH

Poor Support

1.0

I had an issue with a Fusion camera. I couldn't find any information on Stealthcam's website. Support as listed on their website is vague at best. You can call the number listed, but plan on hours of waiting on hold.

User's recommendation: Product is good. Support is terrible.

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#3166311

Location

Saint Marys, Ohio

New Reviewer

Dec 06, 2021 Bill B Hmb

Infomration for others

1.0

Stealth cam offers a 30-day trial; however, I was billed for $20.00 unlimited and then another $43.30 for second camera. Each time I have called, it is about a 1 hour before wait before being assisted. DO NOT give them your card number. No refund is their policy. Very poor customer service. Having to work with BB to get some type of support. Will not use any of their products going forward.

User's recommendation: stay far away. Company is a joke.

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#3130426

Pros

Price point of device

Cons

Customer service
Billing
Command application

Loss

$60

Preferred solution

Full refund

New Reviewer

Nov 29, 2021 Javone Gor

Broken camera

1.0

Worst customer service ever. New camera worked for a week and shut down and cannot get in touch with anyone to warranty the camera.

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#3107956

Location

Baton Rouge, Louisiana

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New Reviewer

Nov 04, 2021 Shayne L Dpk

Customer service is very poor

1.0

Customer service never answer's the phone. I have called (9) different times with no answer after waiting for really long times. Once I remained on the phone holding for over an hour and finally gave up. I also sent emails asking them to call me back with no return phone call and no read receipt. The camera's and plans are no good if customer service is poor!! They messed up my billing. I have (3) camera's and wanted the $50.00 plan but instead have (2) of my camera's on the $20.00 ($40.00 per month) and (1) of my camera's on the $50.00 plan. My total billing from them is $90.00 per month and it should be $50.00 per month. They wont answer the phone so this can be sorted out.

User's recommendation: Do your homework and start with a company that has the best customer service first and them choose a camera/plan from that company. DO nt make the mistake that I did and base your entire decision on camera's and plan cost.

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#3036631

Product

Stealth Cam Camera

Pros

Works good

Cons

Customer service is the worst you could ever encounter

Loss

$40

Preferred solution

Let the company propose a solution

Oct 18, 2021 PissedConsumer2983581 of Virginia Beach, VA

No Customer Service, plan is not a plan

1.2

Over charged my credit card 50% over monthly plan claiming overage usage. That makes no sence, my batteries were dead no pics for last 2 weeks the plan was for 650 pics, i might have got around 100 but they charged me for an overage. Appearently it doesnt matter what plan you have if an animal or person runs circles around your camera your paying overage charges. I cannot get any customer service, I deleted the camera and Plan but can't remove Credit Card information and cant get any customer service to answer the phone or emails to remove my credit card information. Stay away from this service.Stay away from this service.

User's recommendation: Call customer service if you cant get them dont buy it.

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#2983581

Location

Virginia Beach, Virginia

New Reviewer

Oct 11, 2021 Michael O Kpq

Terrible Customer Service!!

1.0

Trying to upgrade a Stealth Cam Card Reader for my Iphone. The app store says the delevoper must upgrade product! I would not buy anything from this company.........

User's recommendation: DO NOT BUY STEALTH CAM PRODUCTS! TERRIBLE CUSTOMER SERVICE.

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#2960091

Preferred solution

Let the company propose a solution

New Reviewer

Sep 24, 2021 Alan M Kds

Im pissed

1.0

I have been tryng to contact Stealth Cam for weeks now. I keep getting put into the hold cycle and no one ever picks up. Online Chat wasn't working either. This company sucks.

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1 comment

Sep 29, 2021 Gershon Frk #2069848

I've been trying for 2 months..nothing. left emails and even called gsm and was able to leave one message...nothing.they still take money out of my account but cameras not sending pics..

0 0

#2904361

Location

Pensacola, Florida

Preferred solution

Someone to contact me.

New Reviewer

Sep 21, 2021 Don H Kia

I am getting NO HELP with customer support!

1.0

I have been trying to contact customer support for over a month with not one reply. I bought two cameras and only one works. I was on the 30 day trial for the wireless plan and when I tried switch the plan it would not let me switch. I was billed $20.00 for each camera and only one works. calling is no help as I am on hold for an hour with no one answering. every time I call. It would be nice if someone would contact me

User's recommendation: If they can't workout there customer support, I would not recommend!

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#2891554

Pros

Decent cameras

Cons

Customer service horrible

Loss

$40

Preferred solution

Let the company propose a solution

New Reviewer

Sep 20, 2021 John Q Bvn

Customer service

1.1

Ive been on hold four separate occasions for over 15 minutes each You can not get a hold of anybody no one calls you back. its the worst customer service do not purchase anything from them including muddy same company same customer service brand do not do it you will regret anything that goes wrong with their products you cant get a hold of anybody Added a photo of one of my on hold experiences John Q

User's recommendation: Never.

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#2889113

Loss

$150

Preferred solution

Deliver product or service ordered

Sep 15, 2021 PissedConsumer2872069 of Hannibal, MO

Cameras

1.0

I have 2 camera 1 don't work at all the second one sends me pictures from 9/10/21the someone tried to get hold of someone in customer relations and was put on hold for 5 hours after 5 days this is the cellular side of stealth cam

User's recommendation: Don't buy.

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#2872069

Location

Hannibal, Missouri

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Style and Design	3/5
Price Affordability	2/5
Location	2/5
Diversity of Products or Services	2/5
Value for money	2/5

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